Refund Policy

1. 30-Day Money-Back Guarantee

We provide a 30-day money-back guarantee on all new subscription purchases. If our service doesn't meet your expectations within the first 30 days, you can request a full refund — no questions asked.

2. How to Request a Refund

To initiate a refund, please contact our support team at support@steerlucid.com. Include your account email and order reference number to help us process your request swiftly.

3. Refund Eligibility

You are eligible for a refund if:

• The request is made within 30 days of your original purchase.
• You have not violated our Terms of Service.
• Your payment was made through a supported payment method.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after the 30-day refund window.
• Renewals or auto-renewed subscriptions.
• Accounts suspended due to policy violations.
• Payments made via cryptocurrencies, prepaid cards, or gift cards (unless local laws require otherwise).

5. Third-Party Purchases

If you subscribed through a third-party platform (e.g., App Store, Google Play), their individual refund policies apply. Please contact the respective platform to request a refund.

6. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment method and financial institution.

7. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page. Continued use of Steer Lucid VPN after updates constitutes acceptance of the revised policy.